Job Description: Key Account Manager
Overview
The Key Account Manager is responsible for managing major retail customers and driving sales performance across furniture and lifestyle categories. This role focuses on developing strong client relationships, managing day-to-day buyer communication, order planning, and category growth initiatives.
Key Responsibilities
Client Relationship & Account Management - Meet regularly with buyers to review ranges, sales, and upcoming promotions
Prepare and present product proposals, pricing proposals, and order plans
Manage all customer orders — from listing and deposits to shipment tracking
Monitor stock levels, sales performance, and promotional results
Coordinate internally with Product, Logistics, and Marketing teams
Identify new opportunities to expand product listings or improve margins
Sales, Planning & Reporting
Work closely with Product Development, Logistics, Marketing, Merchandising, Warehousing, Design, and Sales teams to ensure client needs are met.
Translate sales statistics and performance data into actionable business solutions.
Support territory expansion by identifying gaps and opportunities.
Requirements & Qualifications
Minimum 3+ years’ experience managing large retail accounts (Makro, Game, Builders, etc.).
Wholesale/retail distribution Key Account Management experience with a major retail group is essential.
Bachelor’s degree in Marketing, Business Administration, Sales, or related field (preferred).
Strong understanding of imports, stock management, and category planning.
Excellent verbal and written communication abilities — strong presenter, listener and relationship builder.
Excellent analytical skills with the ability to convert data into insights and solutions.
High proficiency in Microsoft Office, particularly Excel, and experience using CRM software.
Excellent problem-solving abilities and willingness to support other departments when required.
Own transport with a valid driver’s license — frequent store and client visits expected.
Willingness to travel if required.