The sales administrator is responsible for assisting with any administrative duties with regards to the independent client accounts in the company. The administrator must work directly with our office staff to ensure all administrative tasks are efficiently and effectively implemented.
Roles and Responsibilities:
• Resolving independent client issues and complaints
• Collaborating with sales team
• Meeting all client needs
• Accurate data capture and analysis
• Order capturing and processing; from receipt to delivery
• Following up on orders and client requirements
• Providing feedback internally and externally
• Keeping accurate and up-to-date filing systems
• Evaluation of clientele needs
• Assisting in the preparation for meetings with clients
• Sending reminders regarding upcoming appointments
• Suggest changes to office task workflow to improve efficiency
• Answer phones in a professional manner and direct calls to appropriate persons or take detailed messages
• Adhere to and meet deadlines that are communicated
Requirements and Qualifications:
• Sales admin experience (1 – 3 years)
• Valid SA driver’s license and own functional car
• Strong matric and/or tertiary study results (relevant NQF7 or Bachelor’s Degree preferred)
• Intermediate to advanced computer skills with knowledge of Microsoft Office Suite (outlook, work, excel, etc..)
• Knowledge of an accounting package advantageous (eg: Pastel/SAP)
• Able to multi-task, manage multiple accounts, prioritize, and manage time efficiently
• Excellent verbal and written communication skills; must be a listener, a presenter, and a people-person
• Excellent team player
• Excellent problem-solving skills.